Last Updated: September 2026
FlowPay is operated by Global Mercy Foundation. This Privacy Policy explains how FlowPay collects, uses, stores, protects, and shares personal information when users access or use the FlowPay platform.
FlowPay may collect information necessary to create and maintain accounts, provide financial technology services, process transactions, perform identity verification, prevent fraud, and comply with applicable legal and regulatory requirements.
This information may include:
We may use personal information to provide and operate FlowPay services, process deposits, withdrawals and transfers, provide payment links and virtual card services, verify identities, prevent fraud, monitor transactions, manage account security, provide customer support, comply with legal obligations, and improve the platform.
FlowPay may collect and process identity documents, verification information, transaction information, and other supporting information to satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions, fraud prevention, and other compliance requirements.
We may restrict, suspend, or terminate accounts or transactions when required for security, fraud prevention, compliance, or legal reasons.
FlowPay does not sell personal information. Information may be shared when reasonably necessary with payment processors, financial service providers, identity and compliance providers, technology service providers, regulators, law enforcement authorities, or other parties when required or permitted by applicable law.
Certain FlowPay services may use third-party payment, identity verification, cloud storage, fraud prevention, communication, or financial service providers. These providers may process information necessary to perform their services and may have their own privacy policies and legal obligations.
FlowPay uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No electronic system can be guaranteed to be completely secure.
Personal information may be retained for as long as reasonably necessary to provide services, maintain account records, comply with legal and regulatory obligations, prevent fraud, resolve disputes, enforce agreements, and protect the security of FlowPay and its users.
Users may request deletion of their FlowPay account and associated personal information where deletion is permitted by applicable law. Certain information may be retained when required for legal, regulatory, fraud-prevention, security, accounting, dispute-resolution, or other legitimate compliance purposes.
Requests concerning account or personal-data deletion may be submitted through the available FlowPay support channels.
Subject to applicable law, users may have rights to request access to their personal information, correction of inaccurate information, deletion of information, or other privacy-related requests.
FlowPay may provide services to users in different countries and may process information across jurisdictions. Users are responsible for complying with laws applicable to their location and use of the services.
FlowPay may update this Privacy Policy from time to time. The updated version will be published through the FlowPay platform with a revised "Last Updated" date.
For privacy-related questions or requests, users may contact Global Mercy Foundation through its official FlowPay support channels.
Operated by Global Mercy Foundation.